What does the 24-hour service promise actually mean?

When you bring your scooter to any ElectricPe Mobility Center, we commit to completing the service and returning the vehicle to you within 24 hours. If the issue requires a part that isn't on the shelf, we'll update you immediately and keep you informed until completion. We publish our actual SLA performance on the service page every month.

What does the warranty cover?

Warranty coverage varies by component. The motor and controller are covered for 1 year, the charger for 1 year, and the lithium-ion battery for 3 years or 40,000 km (whichever is earlier). Wear-and-tear items (tyres, brake pads), accidental damage and unauthorised modifications are not covered. Exact terms are shared at handover or on inquiry at any Mobility Center.

Our promise

Service that shows up. Within 24 hours.

Most EV brands sell you a scooter and wish you luck. We stay with you. Real stores, in-house technicians, and a service SLA we publish every month.

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The four pillars

What our service promise actually means

94%

SLA hit this month

24 hours, not 24 days

Bring your scooter to any Mobility Center. We commit to closing every service request within 24 hours and publish our actual hit-rate monthly.

Varies

By component

Component-level warranty

Motor and controller are covered for one year; the lithium-ion battery for three years or 40,000 km; the charger for one year. Coverage varies, exact terms shared on inquiry.

50+

Per centre

Genuine parts, in stock

50+ parts available at each centre for service.

Free

Within city

Doorstep pickup & drop

24-hour service guarantee with at-home pickup of your vehicle. We collect from your home, service it, and drop it back, no trip to the centre required.

How it works

From request to resolved in four steps

Raise a request

WhatsApp us, walk in, or call your store directly.

Technician assigned

We route it to the technician trained on your model.

Diagnosis + quote

We explain the issue honestly before touching anything.

Fix within 24h

Same-day or next-day completion. Updates via WhatsApp.

Warranty

Component-level coverage, in plain language

Warranty coverage varies by component. Below is the standard cover; exact terms for your scooter are shared at handover or on inquiry at any Mobility Center.

✓ Covered

Motor: 1 year
Controller: 1 year
Lithium-Ion battery: 3 years or 40,000 km (whichever is earlier)
Lead-acid battery: 12 months, pro-rated replacement after 6 months
Charger: 1 year

Not covered

Wear-and-tear (tyres, brake pads, clutch cables)
Damage from accidents or misuse
Water damage from submersion
Unauthorised modifications
Cosmetic wear on paint or upholstery

Read full warranty terms

This month

Our public SLA dashboard

Requests closed within 24 hours

94%

Measured across all ElectricPe Mobility Centers this month. Updated weekly.

FAQs

Service questions, answered

Need service right now?

Our team responds on WhatsApp in under 10 minutes during business hours.

WhatsApp us +918951817700