Our 24-hour service promise, explained

What the SLA covers, what it doesn't, and why we publish our hit-rate every month. This post walks through the details, with a focus on how it plays out in daily Indian ownership, not lab conditions.

The context

ElectricPe operates across 15+ Indian cities, and the real-world data we collect from owners consistently shows that the way you ride matters more than the sticker specs on paper. For this post, we've drawn on feedback from 2,500+ owners and our in-house technician network.

What the numbers say

Every claim we make here is backed by usage data from the ElectricPe fleet, on-ground service reports, or published industry benchmarks, cited where relevant. If you want the spreadsheets, our founder Raghav posts them on LinkedIn every quarter.

Daily range, honestly

The manufacturer's claimed range is a lab number: riding on flat roads, one-up, at a constant moderate speed. Real-world commuting shaves off 10–20%. Here's what you can realistically expect for the ElectricPe lineup, based on owner-reported data.

Service touchpoints

The single biggest differentiator of ElectricPe ownership is the service network. Our commitment is 24 hours, and we publish the monthly hit-rate on the service page. For 4 February 2026, we were at 94%.

The practical takeaway

If you've read this far, here's the short version: book a test ride, bring a friend, and ride for an hour in your usual commute. Our executives will help you pair the right model to your actual route, not upsell you to the priciest variant. That's the whole job.